Find support services 2020-21
The project that signposts residents, health professionals and frontline staff to help in the local voluntary and community sector.
Bridging the digital skills divide 2020-21
The project that kicked off in lockdown and helps residents become less digitally isolated and staff and local organisations move services online.
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Re-engineering Hackney content weeknotes – 2018-19
The project that migrated the Hackney website to a new platform and also spun out a reusable WordPress theme and reusable map template.
This image is the information architecture of http://www.hackney.gov.uk as seen in Lego.
Building a CRM for Housing weeknotes – 2018
The project that replaced Excel spreadsheets with a browser-based tool to record tenant calls & rent payments, and generate reports from the data.
Introducing product thinking
A look at how we can start introducing more of a product-centred approach to how we deliver services at Hackney Council.
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Susan McFarland-Lyons Blog 