Category Archives: Housing CRM

What a week! We rolled out the second incarnation of the website on Tuesday and ran shadowing with a different agent each morning and afternoon until Friday. We were on hand to guide agents where they needed prompts as well as to collate feedback on their user experience. As part of our Service Assessment (andContinue reading “Neighbourhood CRM weeknotes 09/12/18”

We’ve been prepping for our local government service assessment on Monday and it’s been a hectic couple of days. We’re going a bit off piste with our structure compared to other teams’ efforts and it could go either way, frankly.  There are 15 standards in the assessment and we have to provide evidence as toContinue reading “Neighbourhood CRM weeknotes 09/11/18”